The coming wave of Knowledge Process Outsourcing
Outsourcing high skills
Whenever we think of ‘outsourcing’ one thing coming in to our mind is- ‘a technical job’.But the Outsourcing has evolved beyond that, perhaps the next big wave is going to involve, the outsourcing of high-skill or'knowledge'jobs such as -Accountants, lawyers, engineers and doctors to foreign countries.

What is KPO?

In BPO or Business Process Outsourcing, clients provide the busines process requirements and the outsourcing service provider in India follow the needs of the client. But in Knowledge Process Outsourcing Indian companies will be asked to provide vertical business segment driven specialized knowledgebase. It needs vertical business alignment and strong networking with specialized consulting firms.


Steps in KPO Outsourcing Process

Step 1 Response to customer’s enquiry by making a customized presentation
either personally or telephonically.

Steps 2 Understand requirements.

Step 3 A limited pilot project undertaken, and finalized after mutual
discussions.

Step 4 Contract finalized and operations started.

Step 5 Reference checks and any further clarifications addressed.

Step 6 Proposal sent with time and cost estimates.


Why India, a most favourable destination for KPO?

India has been preferred as the most favorable destination for KPO, India has a large pool of knowledge workers in various sectors ranging from Law Pharmacy, Medicine, Biotechnology, Engineering, Education& Training, Analytics, Design & Animation, Research & Development, Paralegal Content and even intelligence services, Moreover, the availability of sufficient talent pool, neutral accent English speaking capability, friendly government policies, low labour costs, quality of IT training give further advantage.

This talent is soon being discovered and tapped by leading businesses across the globe resulting in the outsourcing of high-end processes to low-wage destinations. Hence Knowledge Process Outsourcing involves off shoring of knowledge intensive business processes that require specialized domain expertise.

What is ahead?

According to a report by GlobalSourcingNow, the Global Knowledge Process
Outsourcing industry (KPO) is expected to reach USD 17 billion by 2010, of which 12 billion US dollars would be outsourced to India.

In addition, the Indian KPO sector is also expected to employ more than 250,000 KPO professionals by 2010, compared with the current figure of 25,000 employees.

A report by Evalueserve predicts that India will capture more than 70 percent of the KPO sector by 2010. Apart from India, countries such as Russia, China, the Czech Republic, Ireland, and Israel are also expected to join the KPO industry.


Challenges in Knowledge Process Outsourcing

Generally it face more challenges than BPO

-KPO offers high value to organizations by providing
domain-based processes and business expertise rather than
just process expertise.

-KPO requires advanced analytical and specialized skill
of knowledge workers that have domain experience to their credit .

- Further challenges involved in KPO: Maintaining higher quality
standards Investments, infrastructure, the lack of talent pool,
requirement of higher level of control, confidentiality and
enhanced risk management.

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CAREER PROSPECTS OF INFORMATION TECHNOLOGY

Now IT plays a major role in the economic growth of every country. At present Information and technology offer above 4 lakhs of job opportunities. It is expected to be above 22 lakhs by the end of 2010.

Mainly in four sectors it provides majority of job opportunities

1.IT SERVICES
2.SOFTWARE PRODUCTS
3.IT ENABLED SERVICES
4.E-BUISINESS.

In the initial phase,IT boom begin with Medical Transcribtion, later trend changed to BPO which offer a high salary and job satisfaction to every professional with good LANGUAGE SKILL.

As a part of the new economic policy ,Multinational companies in the developing countries expanded their services, accounting, customer care , keeping developing countries as their ‘back end’.They made it possible because of the availability of the
Internet and computer networking .

Hot jobs in IT

Glamorous jobs are said to be THE HOT JOBS ,BECAUSE IT PROVIDES HIGH SALARY AS WELL AS JOB OPPURTUNITIES.


Programmers/Engineers
Communication Engineers
Networking experts
Internet/E-Commerce/Multimedia experts
System software and support process/System management/Consulting Database Management experts.
LAN administration Experts
Office/E- mail/Groupware Experts.
IT- enabled animation Experts.
WAP &ASP Experts
Web designers/Content staff

What is it’s scope abroad?

Multinational companies, Airline services, Banks, hospitals are providing abundant job opportunities to numerous other countries through BPO.Out of these, around 85% of the jobs have done by call centers and animation centers. Time zone variations, cost effective services, availability of qualified Professionals and their good language skills are certain factors favorable for counties like India. If we can make use of this situation we can gain much more than what we have. NASCO Points out that by the end of 2010, India can earn up to 24 billion dollar through BPO . India can improve further on certain sectors like product development, designing, software modeling, customer services, data processing, and E learning.

Foreign countries are in need of computer professionals. In America itself around 2 lakhs of professionals are required. Similarly Germany, Ire land ,Japan may also provide jobs for above 30,000 professionals in coming years.


HOW TO EXCEL IN INFORMATION TECHNOLOGY.

Before choosing this as your career, Look forward and asses that whether your skills and aptitudes are suiting to this profession. .Then you can conquer the glamorous world of IT.

The basic skills required are ….

1.Critical skill
2.Buisiness skill
3.Personal skill
4.Technical skill

1.Critical skill
It involves the ability to identify the Logic(The art of resoning )
behind every aspects

2.Buisiness Skill

You must have an adequate mental Preperation as a ‘Nice sales person’. You should know the tricks and tactics for the existence. Because you are a part of the ‘Team’.

3.Personal skill

Prime preference would be given to your Honesty, Intelligence, High –spiritedness, Commitment to the profession etc. More over you are an easily- approachable person to everyone. Humbleness is also essential for this field.

Ability to work in Team, Your leadership capabilities will also be taken in to consideration.

4.Technical skill
If you pocess all other reqirements mentioned above, this can be easily achieved. It deals with the basic knowledge in technical aspects.

So look out for these skills in you and make yourself suitable to this profession……….